NjimbongTerms & Privacy
How Njimbong protects users, manages content, handles payments, and keeps your data safe.
Acceptable Use
Listings must be lawful, accurate, and respectful. Prohibited items, deceptive practices, or misleading descriptions may result in listing removal or permanent account suspension.
Content & Moderation
We review every report and enforce marketplace policies. Njimbong may remove listings, reviews, or accounts that violate our standards. Moderation decisions may be appealed through the in-app appeals process.
Privacy & Data Protection
We collect only the data necessary to provide marketplace services, secure accounts, and improve your experience. We never sell personal data to third parties. You may request deletion of your account and data at any time.
Account Security
We use encryption, access controls, and continuous monitoring to protect user data. Keep your login credentials private. Enable email verification and report any suspicious activity to support@njimbong.com immediately.
Escrow Payments — Fonlok
XAF payments processed through Fonlok escrow are governed by Fonlok's payment terms in addition to Njimbong's policies. Funds are held in escrow until the buyer confirms delivery or a dispute is resolved. Njimbong is not liable for payment failures resulting from incorrect phone numbers or MoMo provider outages.
Disputes & Refunds
Buyers may open a dispute within the escrow window if an item is not as described or does not arrive. Our moderation team reviews evidence from both parties and mediates a fair outcome. Njimbong's decision on disputes is final within the platform.
Intellectual Property
You retain ownership of photos and content you post. By listing on Njimbong, you grant us a licence to display your content on the platform. Do not post content you do not own or have permission to use.
Changes to These Terms
We may update these terms as the platform evolves. Continued use of Njimbong after an update constitutes acceptance of the revised terms. We will notify users of significant changes via email and in-app notifications.
Questions about your account or data?
Email our support team and we will respond as quickly as possible. For urgent security concerns, include "SECURITY" in your subject line.